FAQ.
Secure Details:
Internet Ordering and Security is of utmost concern to us. We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone.
Credit Card Transactions:
All your transactions are completed with the security provided by the highest level encryption servers available. Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.
Multiple Payment Methods:
If for any reason you do not feel safe entering your credit card information on our site, please feel free to phone or email your order to us.
FAQ.
Question
As a retailer, can I get exclusive furniture that Hawthorne Collections supplies only to my stores?

Yes, Hawthorne Collections work with retailers and designers to create furniture exclusive for them based on minimum quantities and production lead times. Contact us to see how we can help with this.

Question
As an interior designer, can I bring clients to your showroom?

Of course, our newly refurbished showroom has plenty of off street parking, and is beautifully laid out to showcase a full range of furniture and décor including both new and original pieces as well as outdoor furniture and planters.

Items in our showroom are unpriced, however our team are on hand to answer any questions.

Question
Can I get a variation created of an existing Hawthorne Collections item?

Yes, definitely. One of the many advantages of partnering with Hawthorne Collections is our ability to easily adapt an existing design to your specific needs, or we can even custom design furniture or homeware items exclusive for you.

Question
Can I use your images on my social media channels, blog or website?

Definitely, we have an in-house marketing team who are more than happy to supply you with any images and copy you require.

Question
Do you send overseas?

Absolutely, we work with a number of supply chain partners both and can send anything from a small box to a full shipping container anywhere in the world.

Question
How long will it take for my order to arrive?

Utilising our dedicated Dispatch Support Team and supply chain partners we normally dispatch an order the following business day.

We work with a number of different freight providers, both nationally and internationally to ensure the best possible service. Smaller items are sent via courier take approximately 2-3 days, although this may vary slightly for delivery to residential or rural addresses.

Delivery for larger freight items within the North Island can be 1-5 working days depending on delivery schedules, while for South Island deliveries we allow 5-7 working days.

Once your order has dispatched you will automatically be sent a tracking link.

If you have specific delivery requirements and timelines contact our Sales Support Team on 0800 88 22 11

Question
I need props for a photo shoot / commercial, can you help?

We regularly supply set designers, art directors and stylists and film/television sets with specific items for projects and shoots. If we don’t have what you need readily available, dependant on timelines we can work on sourcing items for you.

Question
What exactly are ‘original’ products?

Our ‘Original’ products are authentic pieces of furniture or décor that have been handcrafted using traditional techniques. These pieces are often of significant age and are unique, one-offs.

Question
What if I change my mind after an item has been delivered?

Products can be returned for a credit after you have received them, however, if you have simply changed your mind, we require you to cover the return freight cost plus a 10% restocking fee.

Question
What is the process to open an account with Hawthorne Group?
If you’ve not purchased from Hawthorne Collections before, you will need to first apply for a business account by filling in our online form to create a cash account.

Once we have processed 4 -5 orders, you will then be able to request a credit account with monthly billing.

Click for account application
Question
What is your policy regarding sale items?

We do not accept returns on sale items unless they are faulty or damaged, in which case we will work with you to resolve the issue.

Question
When can I come to your showroom?

The Hawthorne Collections showroom is open Monday – Friday from 9am - 4pm (excluding public holidays) although an appointment is preferred, you are welcome to pop in any time our showroom is open.

Question
Why are there products on the website that aren’t in stock?

Items not currently in stock can be placed on backorder, once the stock has arrived, we will then notify you before dispatching.

Question
Why can’t I purchase online?

Refer above, you will need a trade account to login and purchase online.